Employment Opportunities

Positions Available:

Jr. Helpdesk Analyst

 

Contego Tech Solutions has opportunities for a Jr. Helpdesk Analyst with a college education in Information Technology.  Contego provides IT infrastructure and integrated software solutions to a broad range of clients in Canada.

 

We work together as a team which means that we brain storm and trouble shoot as a group.  This leads to lively discussions and unique solutions that make the most of our client’s technology.  Our clients expect us to be honest and straight forward.  This trusted relationship with our customers lets us support them by implementing technology that works for them in cool ways.

 

As a member of our support team, the Helpdesk Analyst at Contego will be our front-line contact for our customers and will solve first tier problems and document complex issues to pass along to our support team.  They will also learn standard processes perform PC builds and be responsible for regular processes.   The team meets regularly to discuss issues and balance work so that everyone keeps a work life balance.

 

Contego partners with tier one vendors to provide best of breed solutions to our customers.  We provide online support logging for our customers and management tools to monitor and fix issues before our customers see any effects.

 

Your primary responsibilities:

  • Provide first line support for our clients.
  • Document client environments.
  • Work on Office 365 implementations.
  • Work with SharePoint sites and applications
  • Travel to client sites as required
  • Part of On Call Rotation

 

Your skills and qualifications:

  • A post-secondary degree or diploma in Computer Science or related area
  • Training in Server and Desktop Components
  • Basic knowledge of networking and firewalls
  • Solid organizational skills with the ability to prioritize and work in a busy environment
  • Good troubleshooting/problem solving skills and analytical ability
  • Aptitude for learning software quickly with minimal instruction

 

The following skills and qualifications would be an added asset

  • Linux, Unix, and Macintosh operating systems
  • Windows Server Experience
  • Server virtualization (VMWare, Hyper-V) and Application (Citrix) environments

 

What Contego has to offer

  • Challenging work environment that is open and honest
  • Flexible work schedule
  • Central downtown location
  • Competitive compensation that rewards performance and success
  • The ability to grow and learn.

 

Email Careers at Contegotech.ca